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Hi everyone,

I’m in the middle of planning next month’s escala plantão for my customer service team. I want to create a high-quality schedule that is professional and doesn't lead to staff burnout. In an established business, how do you decide who gets the weekend shifts fairly?

I’m inquisitive about whether a rotating system is better than letting people volunteer for specific days. My goal is to stay beyond reproach by ensuring everyone has a fair work-life balance while maintaining our high-quality luxury service standards. I’d love to hear your professional and inquisitive thoughts on this!

Thanks in advance.